A: SafetyCare™ is redefining the security & safety alarm industry in the U.S., using a high-tech system to connect its clients – either individuals or facilities – to a virtually endless range of security and safety services.
Q:
How is SafetyCare different?
A: SafetyCare is a new generation in security, demonstrating how traditional security systems, by themselves, are obsolete. Unlike other security companies, SafetyCare™ provides clients with immediate access to certified Emergency Medical Technicians (EMT) and offers wireless security products, among many other unique services. Products, for example, include a wireless system that brings a new level of security of campus buildings and assisted-living facilities and an encrypted database to store and retrieve the personal and medical records of clients.
Q: Why is SafetyCare successful in such a competitive marketplace?
A: SafetyCare evolves at a time when the home and facility alarm industry has become an increasingly mass marketed product, offering fewer services in a generic, scripted manner. Rates have steadily increased over the past 10 years, while service has noticeably decreased. Security companies are focused on customer volume, with inadequate operator support to handle emergency calls and actual alarms. SafetyCare is capitalizing on this chronic customer dissatisfaction, continually introducing a number of innovative programs and features that are unparalleled in today’s security market.
Q: Who handles the emergency calls at SafetyCare?
A: Unlike the massive security companies, SafetyCare ensures its staff has the right experience for the job. SafetyCare customers access the 24-hour-a-day system by simply pressing a button or calling from anywhere in the world. They gain voice contact with a certified Life & Safety EMT at the SafetyCare Response Center in Reading, Pa. The highly-trained response team – all-certified EMTs – has years of experience working with people in need and have been hand-selected to serve SafetyCare clients nationally.
Q: Specifically, what are the benefits of SafetyCare?
A: With the slogan “Protection That’s Personal,” the company is reinventing security by monitoring a limitless number of safety and security devices. Its state-of-the art-system is also reducing the number of false alarms; a hands-free, two-way-voice verification system allows clients and SafetyCare’s Life & Safety EMTs to immediately communicate and verify an emergency. Innovative services are continually in development, such as a facial recognition prototype that identifies individuals.
Q: What are the various product offerings now available at SafetyCare?
A: SafetyCare offers a comprehensive line of safety products and services that connect to certified EMTs at the SafetyCare Response Center. Services, which are detailed on
www.safetycare.net, fall under six categories:
- EMT Link™ - personal safety monitoring for the home market.
- EMT Link™ Plus – assisted technology for the connected caregiver.
- SeniorLink™ - a full range of emergency call products for senior care facilities.
- SchoolTrak™ - personal safety monitoring for the school/university market.
- Retail Guardian™ - personal safety monitoring for the retail/lone worker market.
- SafeTrak™ - biometric safety/access control for facilities.
Q: What is new at SafetyCare?
A: SafetyCare recently announced a strategic partnership with Alarm.com to offer a cost-effective, home-based monitoring and emergency response solution that enables seniors and disabled individuals to live independently at home while staying “virtually connected” to loved ones, professional care providers, and emergency medical response staff. The partnership pairs Alarm.com’s patented wireless and web-based monitoring technology with SafetyCare’s 24/7 emergency and medical response services, gives individuals who might otherwise need institutional care or on-site supervision the ability to live alone without compromising their well-being or incurring significant costs for institutional care. At the same time, family members and authorized professional caregivers can ensure the well being of those they care for with a set of monitoring features truly unique to the market, including:
- Remote log-in – via a secure web or PDA interface to check on real-time activity reported by sensors installed throughout the monitored home
- Email and cell phone alerts – if the system detects activity, or unusual inactivity, outside of the resident’s normal, everyday patterns
- Optional video monitoring – that enables residents to choose to have authorized individuals monitor the home in real-time via one or more live camera feeds, as well as set up event-triggered recording rules to capture video clips of relevant activity which can be emailed to caregivers
- Seamless installation – of wireless technology that does not need to be integrated with a broadband connection or the telephone system
Q: Are SafetyCare’s services affordable to seniors and others on a fixed income?
A: SafetyCare service is priced at a level relative to the national home security companies that offer far less services, rendering the competition obsolete.
